Covey Concierge (Front Desk Helper)

Are you great at customer service or hospitality? We are seeking volunteers for our Covey Concierge role! Volunteers would answer the phone line for Covenant House Alaska, welcome youth into the space, sort mail, connect youth to the services they need.

Ideally, individuals could commit to a consistent weekly schedule. Volunteers would have access to a FAQ and a phone list, helping them know who to transfer phone calls to and how. We also would need volunteers who can be helpful and resourceful, even if they don't know the answer to a question or the question doesn't relate to something on the FAQ. There may be some down time during a shift and volunteers would be welcome to bring a book, knitting project, etc.

Seeking a minimum 3-month commitment. Schedule is flexible but our greatest needs are 11:30am-1:30pm and 4:00pm-6:00pm daily. This would be a huge lift for our staff, allowing more space and time to directly serve young people.